Refund Policy

At Eternal Jinlery, we strive to provide our customers with the highest quality products and an exceptional shopping experience. We understand that sometimes situations arise where a refund may be necessary. This refund policy outlines the conditions that must be met in order to qualify for a refund.

Conditions to Qualify for a Refund:

  1. Defective Product: If you receive a product that is defective or damaged upon arrival, we will gladly offer you a refund. Please notify us within 14 days of receiving the product, and provide details and evidence (such as photographs) of the defect or damage.
  2. Product Not as Described: If the product you receive is significantly different from the description provided on our website, you may be eligible for a refund. Contact us within 14 days of receiving the product, and explain the discrepancies between the product received and the description on our website.
  3. Unopened Product: To qualify for a refund, the product must be unopened and in its original packaging. If the packaging has been opened or tampered with, the refund may not be approved. Please ensure that you carefully examine the product before opening it.
  4. Unused Product: The product must be unused to be eligible for a refund. If the product has been used or shows signs of wear and tear, we may not be able to provide a refund. We ask that you handle the product with care until you have made a decision regarding a refund.
  5. Undamaged Product: The product must be returned to us in its original condition without any additional damage. Any damage caused by the customer will void the refund eligibility. Please use appropriate packaging materials to ensure that the product is protected during the return process.

Refund Process:

To initiate a refund request, please follow these steps:

  1. Contact our customer support team within 14 days of receiving the product. Provide them with your order details, including the order number, your contact information, and the reason for the refund request.
  2. Our customer support team will guide you through the return process, including providing you with the necessary instructions and the return address.
  3. Carefully package the product, ensuring it is adequately protected to prevent any damage during transit.
  4. Ship the product back to us within 7 days of receiving the return instructions. You will be responsible for covering the return shipping costs, unless the product was defective or not as described.
  5. Once we receive the returned product and verify that it meets the refund conditions mentioned above, we will process your refund within 7 days. The refund will be issued through the original payment method used for the purchase.

Please note that Eternal Jinlery reserves the right to refuse a refund if any of the conditions outlined in this refund policy are not met.

If you have any questions or require further clarification regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Disclaimer: This refund policy is provided as a general guideline and may be subject to change. We recommend reviewing this policy periodically to stay updated with any modifications.

Exchanges and Store Credit:

In certain cases, we may offer exchanges or store credit as an alternative to a refund. This is subject to our discretion and the availability of the desired product. If you prefer an exchange or store credit instead of a refund, please inform our customer support team when initiating the refund request.

Please carefully review the product description and any specific terms or conditions associated with the item before making your purchase.

Shipping and Handling Charges:

Please be aware that shipping and handling charges are generally non-refundable, unless the product was defective or not as described. If you receive a refund, the original shipping and handling charges will be deducted from the total refund amount.

Customer Responsibility:

As a valued customer, it is your responsibility to thoroughly read and understand the refund policy before making a purchase. Please ensure that you meet the conditions outlined above to qualify for a refund. It is also important to follow the return instructions provided by our customer support team to ensure a smooth return process.

Fraudulent Activity:

We take fraudulent activity seriously and reserve the right to investigate any suspicious or fraudulent claims for refunds. If we determine that a refund request is fraudulent or in violation of our terms and conditions, we may deny the refund and take appropriate legal action.

Changes to the Refund Policy:

We may update or modify this refund policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We recommend reviewing this policy periodically to stay informed about any updates.

Contact Information:

If you have any questions, concerns, or require assistance with our refund policy, please contact our customer support team. They will be happy to assist you and provide further clarification.

Thank you for shopping with Eternal Jinlery. We appreciate your understanding and cooperation regarding our refund policy.